CLIMBING HOLDS
MACROS
FAQ

FREQUENTLY ASKED QUESTIONS

FAQs

FREQUENTLY ASKED QUESTIONS

🧗 PRODUCTS

All our holds are developed and manufactured in Slovenia (EU) in our own production. We do not use external manufacturers or outsourcing.

We make our holds from:

    • polyurethane (PU)
    • thermoplastic (ABS)
      The material is selected based on the purpose, size and function of the climbing hold.

Yes. The holds are developed for intensive use in climbing centers and project settings.

Yes. We have our own climbing center, which serves as our largest showroom and testing environment. We test our holds in real climbing scenarios.

🎨 SHAPES, TEXTURES AND COLORS

We offer:

  • small to large climbing holds
  • large to titan size macros
  • volumes and more

They come in many shapes: jug, sloper, pinch, pocket, crimp, foothold, micro, etc.

Yes. Available are:

    • smooth surfaces
    • single texture
    • dual texture
    • more coming soon...

We offer handles in a wide range of RAL colors. Due to the screens, minor color deviations are possible.

Also we offer customisations.

🛠️ QUALITY AND SAFETY

Yes. We perform 100% quality control. Every single item is inspected before packaging and shipping. Each hold that does not meet our standards, we do not ship it.

This means that each handle is:

    • visually inspected
    • mechanically tested
    • functionally assessed
      Products that do not meet the criteria are not sold.

Due to the manufacturing process, minor deviations are possible in:

    • color
    • texture
    • dimensions

This does not affect functionality and does not constitute a defect.

🚚 DELIVERY AND DELIVERY TIMES

We deliver to:

    • EU
    • countries outside the EU
    • America (USA, Canada, and others)
    • Asia (China, Japan, South Korea, and others)
    • other countries by arrangement

    • for smaller shipments: DPD, FedEx or GLS
    • larger shipments: Intereuropa or cargo-partner

Due to our own production, delivery times are short. The exact time depends on the volume of the order.

💳 PAYMENTS AND ORDERS

Payments are made via Stripe (card payments and other available methods).

Yes. We support B2B orders. When you enter a tax number, the order is treated as a business order.

For special discount and further cooperation sign in into our site and send us a quotation. We are more than happy to assist you.

Yes. For larger orders and projects, please contact us directly through quotation, email or just give us a call.

🔁 RETURNS AND COMPLAINTS

Yes. Consumers have a 14-day right of withdrawal, except for custom-made or personalized products.

No. The right of withdrawal applies exclusively to consumers (B2C).

Send your complaint to support@origo-holds.eu with a description of the error and photos.

🧾 LEGAL AND GENERAL INFORMATION

Yes. The following are publicly available on the website:

    • Privacy Policy
    • Cookie Policy
    • General Terms and Conditions
    • Right to withdraw from the contract
    • Imprint & company information

Yes. All products are manufactured in Slovenia (EU) in our own production.

📩 CONTACT

For general questions, write to us at:
info@origo-holds.eu

For orders, write to us at:

orders@origo-holds.eu

For complaints and technical support, write to us at:

support@origo-holds.eu

For invoices, write to us at:

billing@origo-holds.eu

You can also call us at the following phone number:

070 46 46 46 (Tom)

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